Shipping policy
Shipping Policy
Last updated: August 3, 2026
Processing Time Since all Brass and Baubles products are made to order, please allow 3–7 business days for your item to be produced before it ships. Orders are not processed on weekends or holidays.
Shipping Times Once your order has been fulfilled, estimated delivery times are:
- United States: 5–10 business days
- International: 10–20 business days (where available)
Please note that these are estimates and not guarantees. Delays may occur due to carrier volume, weather, or customs processing.
Shipping Rates Shipping rates are calculated at checkout based on your location and order size.
Order Tracking Once your order ships, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Lost or Delayed Packages If your package has not arrived within the estimated timeframe, please contact us at customerservice@brassandbaubles.com. We will work with our fulfillment partner to locate your order.
Damaged Items If your order arrives damaged, please contact us within 7 days of delivery at customerservice@brassandbaubles.com with photos of the damage. We will arrange a replacement at no cost to you.
International Shipping International customers are responsible for any customs duties, taxes, or import fees that may apply. Brass and Baubles is not responsible for delays caused by customs processing.